English for Hotel Workers - P - Lesson | English language learning

English for Hotel Workers Lesson Hello and welcome to your first English lesson for hotel workers! In this lesson, we'll cover some basic English phrases and vocabulary that you can use when working in a hotel. These phrases will help you communicate with guests and colleagues, and ensure that you can provide the best possible service. Let's start with some common phrases that you might use when greeting guests: "Good morning/afternoon/evening, how can I assist you?" "Welcome to our hotel. Can I help you with anything?" "How may I be of service to you today?" When guests arrive, you may need to ask them for some information. Here are some phrases that you can use: "May I have your name, please?" "Could you please fill out this registration form?" "What is your check-in/check-out date?" You may also need to ask guests about their room preferences. Here are some phrases you can use: "Would you like a smoking or non-smoking room?" "What type of room would you prefer?" "Do you have any special requests for your room?" When guests have questions or issues, it's important to be able to communicate effectively. Here are some phrases that can help: "I'm sorry, I don't understand. Could you please repeat that?" "Let me see if I can find the answer for you." "I'll be happy to assist you with that." And finally, here are some general phrases that you might find helpful: "Please let me know if you need anything else." "Thank you for choosing our hotel." "Have a pleasant stay!" That's it for our first lesson. Practice these phrases and try to use them in your daily work. See you in the next lesson!